Friday, July 6, 2012

Is Verizon 'shaking down' customers with family plan?




Verizon Wireless' new family share plan has gotten lots of knickers in knots. But is the new plan really as bad as some people fear it is for consumers?


Last week, Verizon's new family share plans went into effect for the carrier's new customers. The plans give subscribers unlimited voice and text messaging and allow people to share buckets of data between different people on the same share plan and among multiple devices on the same plan. But the plans have also caused a lot of confusion -- and outraged many existing Verizon customers.


In this edition of Ask Maggie, I offer my opinion about whether Verizon's new plans are really good for consumers or not. I also explain to another reader why Virgin Mobile and Boost Mobile have different coverage maps than Sprint Nextel, which owns and operates these prepaid services.


Is Verizon's new family share plan really unfair?


Hi Maggie, I'm debating whether or not I want to upgrade from my iPhone 4 to ANY new smartphone.


Apparently, the U.S. carriers have taken a page from the airlines' playbook regarding pricing and fees. Now that voice and text usage has declined, Verizon has introduced its data sharing plan and pushed the price of a gigabyte of data through the roof. Adding new devices to share that data is a high add-on fee.


Just keeping the legacy plans we previously complained about, now seems attractive. But customers must pay full retail price for the phone and STILL ... [Read more]




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