Nintendo provides the best customer service in consumer electronics, according to Forrester's rankings.
(Credit: CNET)
Nintendo, Verizon Fios, and US Cellular are ranked highest for consumer experience, according to research firm Forrester (registration required).
The three took the top slots for their respective industries in Forrester's annual ranking of consumer goods and services. Forrester looked at 150 companies and asked 7,500 U.S. consumers these questions: How well did they meet your need? How easy were they to do business with? How enjoyable were they to do business with?
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Nintendo did the best in these categories among the tech-related companies. The games and console maker scored an 83 when it comes to customer service around the Wii and Nintendo DS, taking the top spot for consumer electronics. It was just shy of an 85, which the Forrester rankings deem th... [Read more]
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